1. Introduction
This Privacy Policy explains how WTF Puzzle Lab LLC (“WTF Puzzle Lab,” “we,” “us”) handles information when you visit wtflabgames.com or contact us about our mobile mystery games and interactive puzzle experiences. By usingour website you acknowledge the practices described in this policy. If you do not agree with it, please do not submit information through the site.
2. Information We Collect
We collect only the information needed to respond to event inquiries and operate this website. This may include:
- Your full name and email address
- Your phone number, if you choose to provide it
- Your company or organization name, if you choose to provide it
- Event details you submit, such as event type, estimated number of participants, preferred date, location, and experience of interest
- Any additional details you include in your message
- Basic technical information that web servers and hosting platforms commonly record, such as IP address, browser type, and pages requested
3. How Information Is Collected
We collect information that you submit directly through the contact and booking form, by email, or by phone. Technical information may be recorded automatically by our hosting infrastructure when you visit the site. We do not accept payments or create customer accounts through this website.
4. How Information Is Used
We use the information you provide to:
- Review and respond to your event inquiry
- Prepare custom quotes and discuss event arrangements
- Communicate with you about services you have asked about
- Protect the website against spam, abuse, and security threats
- Meet legal and recordkeeping obligations
We do not sell your personal information.
5. Contact Form Submissions
When you submit the inquiry form, the information you enter is sent to our business email at joshua.torres@wtflabgames.com through a server-side email delivery service. The form includes spam protection, such as a hidden field and request limits. A submission is an inquiry only and does not create a confirmed booking. If email delivery is unavailable, the form will tell you so, and you may contact us directly by email or phone.
6. Cookies and Analytics
This website does not currently install advertising cookies or third-party analytics trackers. Your browser or our hosting provider may use strictly technical cookies or logs needed to deliver the site. If we add analytics or similar tools in the future, we will update this policy to describe them accurately.
7. Service Providers
We may use service providers to operate the website and process inquiries, such as web hosting and email delivery services. These providers handle information only as needed to perform services for us and are subject to their own terms and privacy practices.
8. Data Sharing
We may share information only in these limited situations:
- With service providers described above, as needed to operate the site and deliver your inquiry
- When required by law, legal process, or a lawful government request
- To protect the rights, safety, or property of WTF Puzzle Lab, our clients, or others
- In connection with a business transfer, such as a merger or sale of assets, where permitted by law
9. Data Retention
We keep inquiry information for as long as reasonably necessary to respond to you, manage any resulting event arrangements, and meet legal or recordkeeping needs. When information is no longer needed, we aim to delete it or remove identifying details within a reasonable time.
10. Information Security
We use reasonable administrative and technical measures to protect information, including server-side validation and keeping email-service credentials out of the website's public code. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Privacy Rights and Requests
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, email us at joshua.torres@wtflabgames.com. We may need to verify your identity before acting on a request, and we will respond as required by applicable law.
12. Children's Privacy
This website is intended for adults planning events. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can delete it.
13. Third-Party Links
This website may link to third-party websites. We do not control those sites and are not responsible for their content or privacy practices. Please review the privacy policy of any site you visit.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the website after an update means you accept the revised policy.
15. Contact Information
For privacy questions or requests, contact:
WTF Puzzle Lab LLC
Email: joshua.torres@wtflabgames.com
Phone: (951) 816-7099
3240 Office Pointe Place, Suite 101, Louisville, KY 40220